Professional Terms & Conditions

1. Acceptance of Terms

By applying to receive enquiries, purchasing credits, or accepting any lead from JustConnections, you agree to be legally bound by these Professional Terms & Conditions. Purchases are subject to approval. If we're unable to approve your account, we will issue a full refund to the original payment method.

2. Nature of Relationship

Professionals operate as independent businesses. JustConnections is not an employer, contractor, or subcontractor, does not supervise work, and does not enter into service agreements on your behalf. All service agreements are made directly between you and the customer.

3. The Service

JustConnections provides advertising and lead generation services by collecting customer enquiries and delivering them to suitable professionals based on trade and area. We do not guarantee lead volume, conversion rates, customer response times, or job value or outcome.

4. Credit-Based Billing

• Leads are purchased via prepaid credits
• One Valid Lead = one credit, deducted upon delivery
• Credits are non-refundable except where a lead is determined invalid under Section 7 and approved under Section 8
• Credit pricing may be reviewed periodically; previously purchased credits remain valid at the purchase price

5. Lead Delivery and Exclusivity

Each lead is delivered exclusively to one professional. JustConnections does not deliver the same lead to competing professionals.

Where a customer does not receive a meaningful response, JustConnections may re-submit or re-match that customer to a different professional. Any such re-submission is treated as a new enquiry and a new lead. The original lead will not be treated as invalid solely because the customer is re-matched following non-response.

6. Credit Validity and Expiry

• Credits are valid for 12 months from the date of purchase
• Credits not used within 12 months expire automatically
• One-time extension of up to 3 additional months available, subject to: active account, no outstanding disputes or unpaid balances, written request before expiry date
• Extensions granted at JustConnections' sole discretion and cannot be granted more than once

7. Definition of a Valid Lead

A "Valid Lead" meets all of the following:

• Real name — genuine first and last name, not clearly fictitious or incomplete
• Real UK phone number — structurally valid UK format, not obviously false
• Real postcode / location — valid UK postcode falling within your selected service area
• Genuine service request — matches your selected trade, shows genuine intent (not spam)
• No duplicate within 30 days — same customer not previously delivered to you within 30 days for the same service

8. Lead Disputes and Invalid Leads (72-Hour Window)

Professionals may request review of a lead within 72 hours of delivery. To qualify, you must: provide reasonable evidence the lead does not meet the Valid Lead definition, and demonstrate at least one reasonable attempt to contact the customer.

If the lead is determined not to meet the Valid Lead criteria, one credit may be refunded or adjusted at our discretion. After 72 hours from delivery, the lead is deemed accepted.

9. Professional Obligations

You confirm that you hold valid public liability insurance, comply with applicable UK laws, are responsible for your own licensing and qualifications, provide accurate onboarding information, treat customer data lawfully and securely, and respond to customers professionally and promptly.

10. Suspension or Termination

JustConnections reserves the right to suspend or terminate access where these Terms are breached, misconduct occurs, repeated complaints are received, or fraudulent behaviour is suspected.